Responsible Gaming at cricrex
cricrex is committed to providing a safe, fair, and enjoyable gaming environment for all players across Bangladesh. Our responsible gaming framework gives you the tools and information to stay in control — because your wellbeing always comes before the game.
Our Commitments
How cricrex Keeps You Safe
Responsible gaming is not just a policy at cricrex — it is a core part of how we operate every day. Here are the six pillars of our player protection framework, designed for players across Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, and all of Bangladesh.
Strict 18+ Age Verification
Every player registering on cricrex must be 18 years of age or older. We conduct mandatory age verification using National Identification Cards (NID) and other government-issued documents. Accounts found to belong to underage individuals are immediately closed and any funds returned.
Flexible Deposit Limits
cricrex lets you set daily, weekly, or monthly deposit caps on your account. Once a limit is set, it takes effect immediately and cannot be increased without a mandatory cooling-off period. This puts you firmly in charge of your spending.
Session Time-Out Controls
Set a time-out period of 24 hours, 7 days, 30 days, or a custom duration. During a time-out, your account is temporarily suspended from all wagering activities. You can still log in to view your balance and transaction history, but no bets can be placed.
Self-Exclusion Programme
For players who feel they need a longer break, cricrex offers self-exclusion periods of 6 months, 1 year, 3 years, or permanent exclusion. Once activated, self-exclusion cannot be reversed for the chosen duration. This is a serious commitment and we fully support your decision to take a break.
Reality Check Reminders
Enable reality check notifications to receive on-screen reminders at intervals you choose — every 30 minutes, 1 hour, or 2 hours. Each reminder shows you how long your current session has lasted and how much you have wagered, so you can make informed decisions about continuing to play.
Dedicated Support Team
Our player welfare team is available around the clock to help any cricrex user who feels that gambling may be affecting their life. All enquiries are handled with complete confidentiality. Reach us at support@cricrex to speak with a trained support representative in English.
1. Age Restriction Policy
cricrex operates a strict 18+ policy across all products and services. This applies to cricket betting, live casino, slots, fishing games, and every other gaming category available on the platform. We enforce this policy because we believe that gambling is an adult activity and that protecting young people from exposure to gambling is a fundamental responsibility of every reputable operator.
At the point of registration, every new player is required to confirm that they are at least 18 years of age. This declaration is legally binding under our Terms and Conditions. We additionally conduct identity verification (KYC) checks using government-issued identity documents — including the Bangladesh National Identification Card (NID), passport, or other official documents — to confirm both age and identity before a player's first withdrawal is processed.
If cricrex has reasonable grounds to suspect that a player may be under the age of 18, the account will be suspended immediately pending verification. During any suspension period, no deposits or withdrawals will be processed. If the age verification check confirms that the player is under 18, the account will be permanently closed and all deposited funds will be returned to the original payment method.
2. Recognising Problem Gambling
Problem gambling can affect anyone, regardless of age, income, or background. It develops gradually and can be difficult to recognise in yourself or in someone close to you. cricrex encourages all players to periodically reflect on their gambling behaviour and to take action early if they notice warning signs.
The following self-assessment questions can help you evaluate whether gambling is becoming problematic. If you answer "yes" to two or more of these questions, we strongly encourage you to use our player protection tools or to contact our support team.
Answering honestly is the first step toward regaining control. There is no shame in recognising that gambling has become a problem — it is a common experience that affects many people around the world, including players in Bangladesh. cricrex provides tools and pathways to help you address this without judgment.
3. Player Protection Tools
cricrex provides a suite of responsible gaming tools that are available to all registered players at no cost and with no complicated process. These tools are designed so that you — not the platform — are in control of your gaming experience. To access or activate any of these tools, log in to your cricrex account and navigate to the Responsible Gaming section of your account settings, or contact support@cricrex directly.
Deposit Limits
Cap the amount you can deposit daily, weekly, or monthly. Reductions apply immediately; increases require a 7-day cooling period.
01Loss Limits
Set the maximum amount you are willing to lose over a defined period. Once reached, your account pauses wagering for the remainder of the period.
02Session Limits
Restrict how long you can play in a single session. When your session limit is reached, you are automatically logged out and prompted to take a break.
03Self-Exclusion
Temporarily or permanently block yourself from placing bets on cricrex. Options range from 6 months to permanent exclusion.
044. Deposit & Spending Limits
Managing your finances is one of the most effective ways to keep gambling enjoyable and under control. cricrex's deposit limit feature allows you to set hard caps on the amount of money you load into your cricrex account over any given time period. Limits can be set in Bangladeshi Taka (৳) and are applied across all payment methods, including bKash, Nagad, Rocket, Upay, Visa, and Mastercard.
How Deposit Limits Work
- Daily limit: The maximum total deposit you can make within any 24-hour rolling period.
- Weekly limit: The maximum total deposit across any rolling 7-day period.
- Monthly limit: The maximum total deposit across any rolling 30-day period.
When you set or reduce a deposit limit, the change takes effect immediately. This prevents you from making impulsive decisions to deposit more in the heat of a gaming session. If you wish to increase a previously set limit, a mandatory 7-day cooling-off period applies before the increase becomes active. This built-in delay is intentional — it gives you time to reconsider whether an increase is genuinely in your best interest.
Loss and Wager Limits
In addition to deposit limits, cricrex also supports loss limits (the maximum amount you can lose in a period) and wager limits (the maximum stake you can place per individual bet). These tools work together to give you a comprehensive financial safety net. All limits can be adjusted through your account settings or by contacting support@cricrex.
5. Self-Exclusion & Time-Out
If you feel that you need a break from gambling — whether short or long-term — cricrex provides two distinct options: time-out and self-exclusion. Both are available to all registered players and can be activated quickly through your account or via our support team.
Time-Out
A time-out is a short-term break from gambling on cricrex. Available durations include 24 hours, 48 hours, 7 days, 14 days, and 30 days. During a time-out, your account remains accessible for viewing purposes (balance, transaction history) but all wagering functionality is disabled. Time-outs are useful if you recognise that you are playing more than you intended or if you simply want to step back and reassess.
Self-Exclusion
Self-exclusion is a more serious and longer-term measure for players who feel that gambling is genuinely becoming a problem. cricrex offers the following self-exclusion periods:
- 6 months — suitable for players seeking a structured medium-term break.
- 1 year — for players who need a full annual break to reassess their relationship with gambling.
- 3 years — for players with a more serious concern about problem gambling.
- Permanent exclusion — for players who wish to close their cricrex account indefinitely and never return to the platform.
Once a self-exclusion period is activated, it cannot be reversed or shortened for the full duration. This is a deliberate feature — the value of self-exclusion depends on its irreversibility. During the exclusion period, your account is fully locked, you will not receive any promotional communications from cricrex, and any re-registration attempts using your details will be rejected. Any balance remaining in your account at the time of self-exclusion will be returned to you via your original payment method.
How to Activate Self-Exclusion or Time-Out
Log in to your cricrex account
Access your account using your registered email address and password. Navigate to Account Settings in the top-right menu.
Go to Responsible Gaming
Find the Responsible Gaming section within your account settings. Here you will see all available tools including time-out, self-exclusion, and limit controls.
Select your preferred option
Choose the time-out duration or self-exclusion period that is right for you. Read the confirmation information carefully before proceeding.
Confirm your decision
Confirm your choice. Your account restrictions will take effect immediately. You will receive a confirmation email to your registered address.
Contact support if needed
If you have difficulty activating any tool through your account settings, email support@cricrex and our team will action your request within 24 hours.
6. Support Resources
cricrex recognises that for some players, platform-level tools alone may not be sufficient. If you or someone you know is struggling with problem gambling, we encourage you to seek additional support. Professional counselling and support services can make a significant difference, and reaching out is a sign of strength, not weakness.
While dedicated gambling addiction helplines in Bangladesh are still developing, the following general guidance applies to players in Dhaka, Chittagong, Sylhet, Khulna, and across the country:
- Speak to a trusted family member or close friend about your concerns — social support is one of the most effective factors in recovery.
- Consult a qualified mental health professional or counsellor. Many hospitals and clinics in Dhaka and other major cities offer psychological support services.
- Contact cricrex directly at support@cricrex — our player welfare team can provide guidance, activate account restrictions, and offer referrals to appropriate resources.
- Consider visiting a community health centre in your area for an initial conversation about gambling-related concerns.
cricrex will never encourage a player to continue gambling if that player has indicated that gambling is causing them harm. Our support team is trained to handle these conversations with sensitivity, discretion, and genuine care.
7. Safer Gambling Tips
The vast majority of cricrex players enjoy gambling as a fun and entertaining pastime without it ever becoming a problem. Keeping it that way is straightforward when you adopt a few simple habits and ground rules. The following tips are recommended for all players, regardless of how frequently they play.
What TO Do
- Set a strict budget before you start playing and stick to it, no matter the outcome.
- Treat any money you wager as the cost of entertainment, not as an investment.
- Take regular breaks during gaming sessions and step away from the screen.
- Use our deposit, loss, and session limit tools to stay within your boundaries.
- Play only when you are in a calm, clear-headed state of mind.
- Keep gambling as one part of a balanced life that includes family, work, and other hobbies.
What NOT To Do
- Never gamble with money needed for essential expenses such as rent, food, or bills.
- Do not chase losses — accepting a loss and stopping is always the right call.
- Avoid gambling when you are stressed, upset, anxious, or under the influence of alcohol.
- Do not borrow money from friends, family, or financial institutions to fund gambling.
- Never view gambling as a way to solve financial problems or earn a steady income.
- Do not hide your gambling activity from people close to you — secrecy is a warning sign.
cricrex also recommends that players review their account transaction history regularly. Your account dashboard provides a full record of all deposits, withdrawals, wagers, and wins so you can see clearly how much time and money you are spending on the platform. Transparency with yourself is one of the most powerful responsible gaming tools available.
8. Contact Our Team
Our player support team is available 24 hours a day, 7 days a week, including during public holidays such as Eid, Durga Puja, and Bangladesh's Victory Day (December 16) and Independence Day (March 26). Whether you have a question about using our responsible gaming tools, need help activating a deposit limit or self-exclusion, or simply want to talk to someone about your gaming habits, we are here to help.
All responsible gaming enquiries are handled by dedicated welfare specialists, not standard customer service agents. You can reach our team via the email address below. Please include your registered account username or email address in your message so we can locate your account quickly.
We also encourage players to visit our FAQ page for answers to common questions about responsible gaming features, account management, and payment methods including bKash, Nagad, and Rocket. If you have questions about your rights as a player, our Terms & Conditions and Privacy Policy pages provide full details.
Play Responsibly
Enjoy cricrex — Within Your Limits
cricrex is here to provide a fun, fair, and secure gaming experience for adult players across Bangladesh. Explore our games knowing that our responsible gaming tools are always just a click away.